Privacy Policy
Privacy Policy
This policy explains how Swarnsootra collects, uses and protects personal information when you visit our website, contact us or place an order.
Information we collect
We may collect your name, email address, phone number, billing and shipping address, order details, customer-support messages, device information and website usage data. Payment details are processed by our payment providers and are not stored by us in full.
How we use information
We use personal information to process orders, provide support, send order updates, prevent fraud, improve the website, comply with legal obligations and send marketing communications where permitted.
Service providers
Information may be shared with Shopify and with payment, delivery, analytics, advertising, fraud-prevention and professional service providers only as reasonably necessary to operate the store. Information may be processed in countries other than your own, subject to applicable safeguards.
Cookies
Our website uses cookies and similar technologies for essential site functions, analytics and permitted advertising. You can manage cookies through your browser settings.
Retention and security
We retain personal information only as long as reasonably required for the purposes described here and for legal, accounting and dispute-resolution requirements. We use reasonable safeguards, but no internet transmission or storage method is completely secure.
Your rights
Depending on applicable law, you may request access to, correction of or deletion of your personal information, or object to certain uses. We may need to verify your identity before completing a request.
Contact us
For privacy questions or requests, contact info@swarnsootra.com or +65 9337 5765.
We may update this policy when our practices or legal requirements change. The latest version will be published on this page.
7-Day Exchange Policy
We offer a 7-day exchange on eligible products, subject to the terms and conditions. You may only request an exchange if the item received is damaged during transit, if an incorrect product was delivered, or if there is a genuine manufacturing defect.
At Swarnsootra, our commitment is rooted in trust, craftsmanship, and customer satisfaction. Our exchange policy is designed to remain fair and transparent while preserving the integrity and artisanal value of our handcrafted jewellery.