Shipping policy
Swarnsootra – Shipping Policy
Last Updated: 25 Nov 2025
Welcome to Swarnsootra. We value your trust and aim to provide a smooth and reliable shipping experience. This Shipping Policy outlines how and when your jewelry orders are delivered.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
In case of high order volume or stock verification delays, processing may take slightly longer. We will notify you if any significant delay occurs.
2. Shipping Timeline
We offer safe and timely delivery across India.
Standard Delivery (Pan-India)
Delivery time: 5–9 business days after dispatch
Shipping Partners: Delhivery, Blue Dart, DTDC, India Post, or other trusted couriers
Express Delivery (Selected Locations)
Delivery time: 2–4 business days after dispatch
Additional charges apply (calculated at checkout)
Note: Delivery timelines may vary depending on location, courier workload, weather conditions, or unforeseen delays.
3. Shipping Charges
Free Shipping on all prepaid orders above ₹999.
Standard shipping fee for orders below ₹999: ₹49–₹79 (calculated at checkout).
Cash on Delivery (COD), if available, may include an additional COD handling fee.
4. Order Tracking
Once your order is shipped, you will receive:
A shipping confirmation email/SMS
A tracking ID and link to monitor your shipment in real time
If your tracking number does not update within 48 hours, feel free to contact us.
5. Packaging & Safety
Your jewelry is packed in:
Premium, tamper-proof packaging
Protective layers to ensure your piece arrives safe and undamaged
Discreet outer packaging for security
6. International Shipping
Currently, Swarnsootra ships only within India.
International shipping options may be added soon.
7. Delayed, Lost, or Damaged Shipments
We take full responsibility for ensuring your order reaches you safely.
If your order is delayed
Contact us, and we will coordinate with the courier to provide an update.
If your package is lost in transit
We will reship your order or process a refund after verification with the courier partner.
If you receive damaged packaging or items
Please record a video while opening the package and contact us within 24 hours.
8. Address Accuracy
Customers are responsible for providing the correct shipping address.
Swarnsootra is not liable for delays or lost orders caused by:
Incorrect address
Unreachable phone numbers
Failed delivery attempts due to customer unavailability
9. Contact Us
For any shipping-related questions, feel free to reach us:
Swarnsootra Customer Support
📧 Email: [your email]
📞 Phone/WhatsApp: [your number]
⏱ Support Hours: 10 AM – 7 PM (Mon–Sat)