Return and Exchange Policy
Return and Exchange Policy
Please inspect your jewellery upon delivery. Exchange requests must be raised within 3 days of delivery by contacting info@swarnsootra.com or WhatsApp +65 9337 5765.
To be eligible for review, the item must be unused, unworn and returned with its original packaging, tags, certificate and proof of purchase. Please include clear photographs and your order number.
Items showing wear, damage after delivery, alteration, missing components or missing original packaging may not be eligible. Earrings and other hygiene-sensitive items may be excluded where required for safety.
Approved exchanges are subject to product availability. Shipping charges, duties and taxes associated with an exchange may be payable by the customer unless the item received was incorrect or arrived damaged.
This policy does not limit rights that cannot be excluded under applicable consumer law.
7-Day Exchange Policy
We offer a 7-day exchange on eligible products, subject to the terms and conditions. You may only request an exchange if the item received is damaged during transit, if an incorrect product was delivered, or if there is a genuine manufacturing defect.
At Swarnsootra, our commitment is rooted in trust, craftsmanship, and customer satisfaction. Our exchange policy is designed to remain fair and transparent while preserving the integrity and artisanal value of our handcrafted jewellery.