Return and refund policy

We offer a 7-day exchange on eligible products, subject to the terms and conditions. You may only request an exchange if the item received is damaged during transit, if an incorrect product was delivered, or if there is a genuine manufacturing defect.

At Swarnsootra, our commitment is rooted in trust, craftsmanship, and customer satisfaction. Our exchange policy is designed to remain fair and transparent while preserving the integrity and artisanal value of our handcrafted jewellery.