Refund policy

SwarnSootra – Return & Exchange Policy

At SwarnSootra, we take great pride in crafting high-quality jewelry. Customer satisfaction is important to us, and we want you to feel confident about every purchase.
Please read our Return & Exchange Policy carefully before placing an order.

1. No Refund Policy

SwarnSootra does not offer refunds under any circumstances.
Once an order is placed and delivered, the payment is considered final.

2. Exchange Policy

We offer exchange only, subject to the conditions below:

Eligible for Exchange

Wrong product delivered

Damaged/defective item received on delivery

Size issues (rings, bangles, bracelets where sizing is applicable)

Exchange request submitted within 3 days of delivery

3. Exchange Conditions

To qualify for an exchange:

Product must be unused, unworn, and in original condition

All original packaging, tags, certificates, and bills must be included

The item must not show signs of damage, alteration, or wear by the customer

SwarnSootra reserves the right to reject exchange requests that do not meet these conditions.

4. Non-Exchangeable Items

Customized or personalized jewelry

Items bought during special sales or clearance

Products damaged due to customer handling or improper use

5. Process for Exchange

Contact us at [your support email/WhatsApp] within 3 days of delivery

Share order number, issue details, and unboxing/issue photos or videos

After approval, ship the product back to us using a reliable courier

Once received and verified, we will process the exchange

Shipping charges for returning the product are borne by the customer unless there was a mistake from our side.

6. Exchange Value

Exchange is allowed for the same product or

Any other product of equal or higher value
(Price difference must be paid by the customer)

7. Contact Information

For any exchange-related queries, reach us at:
📩 [Contact Email]
📞 [Business Phone/WhatsApp]