Terms of service

Terms & Conditions – Swarnsootra

Last Updated: 25 Nov 2025

Welcome to Swarnsootra. By accessing or using our website, mobile application, or purchasing any products from us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

1.1 These Terms & Conditions govern your use of Swarnsootra’s website, services, and products.
1.2 Swarnsootra reserves the right to update or modify these terms at any time without prior notice.
1.3 Continued use of our website signifies acceptance of the updated terms.

2. Eligibility

2.1 You must be at least 18 years old to use our platform or make purchases.
2.2 By placing an order, you confirm that the information provided is accurate and truthful.

3. Products & Descriptions

3.1 Swarnsootra strives to display accurate product details, including images, materials, weights, and pricing.
3.2 However, slight variations in color, weight, size, or design may occur due to handcrafted processes or digital displays.
3.3 Product availability is subject to change without notice.

4. Pricing & Payments

4.1 All prices shown on the website are in Indian Rupees (INR) unless stated otherwise.
4.2 Prices may change due to market fluctuations, promotions, or errors.
4.3 Swarnsootra accepts payments via UPI, Credit/Debit Cards, Net Banking, Wallets, and other payment gateways.
4.4 In case of incorrect pricing due to typographical error or system glitch, Swarnsootra reserves the right to cancel the order and issue a refund.

5. Orders & Acceptance

5.1 Placing an order does not guarantee acceptance.
5.2 Swarnsootra may refuse or cancel orders due to:

Product unavailability

Payment issues

Incorrect pricing

Fraud detection or suspicious activity
5.3 Once confirmed, customers will receive an order confirmation email/SMS.

6. Shipping & Delivery

6.1 Swarnsootra ships products across India using trusted courier partners.
6.2 Estimated delivery timelines will be shown at checkout but may vary due to location, courier delays, or unforeseen issues.
6.3 The customer is responsible for providing accurate shipping details.
6.4 If a parcel is returned due to incorrect address or repeated failed delivery attempts, the customer may bear reshipping charges.

7. Returns, Refunds & Exchanges

7.1 Jewelry once sold may be eligible for return or exchange only under specific conditions such as:

Wrong item delivered

Damaged product received

Manufacturing defect
7.2 Custom-made or personalized jewelry is not eligible for return unless defective.
7.3 Refunds will be processed after quality inspection and may take 7–10 business days.
7.4 Customers must initiate return requests within [7/10/14] days of delivery.

8. Authenticity & Certification

8.1 All gold, silver, gemstone, and diamond products sold by Swarnsootra come with authenticity certificates (where applicable).
8.2 Swarnsootra guarantees purity as per product specifications.

9. Intellectual Property

9.1 All content on the Swarnsootra website—including logos, designs, images, text, and product descriptions—is the intellectual property of Swarnsootra.
9.2 Unauthorized use, reproduction, or distribution is strictly prohibited.

10. User Accounts

10.1 Customers may create an account to track orders and access exclusive offers.
10.2 You are responsible for maintaining the confidentiality of your login credentials.
10.3 Swarnsootra is not responsible for unauthorized account access resulting from user negligence.

11. Privacy Policy

11.1 Swarnsootra collects and uses customer information in accordance with our Privacy Policy.
11.2 By using the website, you consent to the collection and use of information as outlined in the policy.

12. Limitation of Liability

12.1 Swarnsootra shall not be liable for:

Website downtime, delays, or errors

Losses resulting from incorrect user information

Damages caused by misuse of products
12.2 To the fullest extent permitted by law, Swarnsootra’s liability shall not exceed the purchase value of the product in question.

13. Fraud Prevention

13.1 Swarnsootra reserves the right to monitor, review, and cancel any transaction deemed fraudulent or suspicious.
13.2 Legal action may be taken against individuals or entities involved in fraudulent activities.

14. Governing Law & Jurisdiction

14.1 These Terms & Conditions are governed by the laws of India.
14.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of [Your City/State].

15. Contact Information

For inquiries or support:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]